- RA for a refund must be requested within 30 days of receipt of the product (15 days for electronic parts).
- All returns (except for defective parts) are subject to a 20% restocking fee.
- The RA number must be written on the outside of the box.
- Return the part, with shipping pre-paid, to hydrafitnessexchange.com (Hydra Returns), 6114 Madison Ct., Morton Grove, IL 60053
- Only non-used parts can be returned for a refund; if you install it, you own it. The above defective parts warranty is still in effect and we will replace parts returned and determined by us to be defective.
- We will NOT refund shipping & handling charges on any returned items; this includes defective parts.
- You may be required to send a picture of the model number/serial number from your equipment and parts comparison pictures for some RAs. If pictures are requested and the part is returned to us before pictures arrive, the RA will be handled as a normal refund and will be subject to the restock fee.
- Allow up to 30 days, from our receipt of the package, for your refund to be processed and issued back to you.
- We aggressively defend against charge backs and allow collections agency to collect on our behalf.
Hydra (Swap Meet) Exchange Policy?
The peer to peer part of our site, that is, the part that allows buyers and sellers to connect and consummate a transaction for parts and/or equipment carries only the warranty and guarantee that the seller in a given transaction provides. The Hydra Fitness Exchange is only the medium in which this transaction is carried out, so we are not responsible for ANY misrepresentation of parts and/or equipment. We are also not bound in any way to or liable for payments or refunds between buyers and sellers as this is also peer to peer. It’s up to the buyer to do their due diligence on not only the seller but also the part's integrity and its respective compatibility, performance, and guarantee.
We always suggest using a trained service technician to diagnose, repair and maintain your equipment to increase the probability of a seemless repair.
Only the Best,