This warranty covers parts purchased from hydrafitnessexchange.com against defects in material and workmanship when they are used for their intended purpose, under normal conditions and provided the unit they are installed on receives proper care. We recommend using a reputable fitness repair service to aid in the repair of your machine - see technician directory
hydrafitnessexchange.com will provide a replacement part at no additional charge (excluding and all shipping costs) for any part found by us to be defective due to workmanship or materials, provided you follow the stated return policy listed below. Note: We replace defective parts; we do not provide full refunds for defective parts. If you wish to RETURN a defective part rather than have the part replaced the refund is subject to both restocking and electronics inspection/testing fees.
This warranty does NOT cover:
Email hydrafitnessexchange.com at firstname.lastname@example.org, within the above specified warranty period, to obtain a Return Authorization (RA) number. Once you have the RA number you will be required to return the item within 30 days. ALL RAs EXPIRE 30 DAYS AFTER ISSUANCE. After we receive and inspect the defective part, we will ship out a replacement part within 15 days.
NOTE: We reserve the right to refuse replacement of the part if the item shows signs of not being covered by the warranty as noted above. Any parts returned to us that are determined to not qualify for replacement can be returned to you if you provide a return label for the return shipping of these items. We will hold the items for 30 days after you return them to us, after 30 days we will dispose them.
Email us at email@example.com to obtain an RA number to return parts. We will require you to provide the brand, model number and serial number from the exercise equipment when you Email. You must have an RA number to return parts to us. Parts returned without an RA WILL be refused and shipped back, collect, to the shipper.
The peer to peer part of our site, that is, the part that allows buyers and sellers to connect and consummate a transaction for parts and/or equipment carries only the warranty and guarantee that the seller in a given transaction provides. The Hydra Fitness Exchange is only the medium in which this transaction is carried out, so we are not responsible for ANY misrepresentation of parts and/or equipment. We are also not bound in any way to or liable for payments or refunds between buyers and sellers as this is also peer to peer. It’s up to the buyer to do their due diligence on not only the seller but also the part's integrity and its respective compatibility, performance, and guarantee.
We always suggest using a trained service technician to diagnose, repair and maintain your equipment to increase the probability of a seemless repair.
Only the Best,