FAQ | Hydra Fitness Exchange
Phone : 847-309-2818 M-F 10am-5pm


General Questions (3)

The first thing you need to do is locate your Model Name and Model Number (for Icon) / Serial Number (All Other Name Brands).  Using this information you can search for it on the main page.  

If you need help please send a general inquiry in the \"Equipment & Parts Help\" Tab.

Click the View Cart link at the top right and follow the steps.  You can see shipping expenses there as well.

Be advised, there is a premium for Canadian Shipments as well as HI, PR, and AK

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Account Question (2)

No, you do not need an account to purchase items on site. 


You can initiate an account with our Facebook and Google Login integration, or create an account by entering your information manually.
Creating an account helps expedite future purchases.
You can also view your order history in a centralized location.

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Order Questions (1)

We accept most major credit cards as well as paypal.  We are also looking to incorporate Cryptocurrency in the near future, specifically Bitcoin, Ether, and Ripple.

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Product Questions (1)

Congrats, you are in the know.  It is recommended to apply 2-3 oz of Silicone every 3-5 months depending on usage.

This reduces friction, and improves the life of the machine.  We sell a few different brands and applicators in our store.

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