Phone : 847-309-2818 M-F 9am-4pm

Warranty Policy

New Products
All new products carry a manufacture warranty which vary based on the machine but typically vary from 3 years parts/one year labor to 5 years parts/ one year labor. Consult sales on your specific.  3 and 5 Year Extended Warranties are available for purchase as insurance and guaranteed financial coverage of in home service.  Consult Sales for Details as extended warranty price varies with price of machine.

Used Products
All used products come with either a 15 day guarantee or are as is (Defined Below), whose value is based on price of the machine.  For instance - we would not put a warranty on a $200 treadmill because it costs more to fix it than the treadmill is worth... In most cases though we do offer 1 year warranties for purchase.  Every non "As is" equipment has the option for either a 1 year or 2 year warranty option (Defined Below)


Definitions.
"As is" means Fitness Parts Repair LLC DBA as Hydra Fitness Exchange is not liable for any repairs or service after the machine leaves the warehouse.  If service is required and you need help with the repair we can provide you with a Fitness Technician that can be hired for the repair, expenses paid by you the owner of the machine, not Fitness Parts Repair LLC DBA as Hydra Fitness Exchange  - Technician Link - https://www.hydrafitnessexchange.com/technicians
If only parts are required, you can search our database Here..  https://www.hydrafitnessexchange.com/

"15 Day Guarantee" means Fitness Parts Repair LLC DBA as Hydra Fitness Exchange is liable for any repairs or service (Including parts and labor) after the machine is received by you at our warehouse or after the delivery date.  For cost efficiency, we reserve the right to use used parts in the event we need to repair your machine up to the standard/condition that lead you to the original purchase.   If the item cannot be repaired or repaired at a reasonable cost we reserve the right to offer you a "like" product exchange.  A "like" machine will be a machine similar in quality and price.  If you decide to return the machine, for any reason, you will receive a full refund on the product, LESS ANY AND ALL LABOR EXPENSES  that relate to the original delivery and the pickup of the rejected item.  Under no circumstance will we "absorb" these labor expenses on a return with no exchange.

"1 Year Warranty"
Upon receipt of the fitness machine you will have  100% Parts and Labor Cover through our 15 Day Guarantee. "15 Day Guarantee" means Fitness Parts Repair LLC DBA as Hydra Fitness Exchange is liable for any repairs or service (Including parts and labor) after the machine is received by you at our warehouse or after the delivery date.  For cost efficiency, we reserve the right to use used parts in the event we need to repair your machine up to the standard/condition that lead you to the original purchase.   If the item cannot be repaired or repaired at a reasonable cost we reserve the right to offer you a "like" product exchange.  A "like" machine will be a machine similar in quality and price.  If you decide to return the machine, for any reason, you will receive a full refund on the product, LESS ANY AND ALL LABOR EXPENSES  that relate to the original delivery and the pickup of the rejected item.  Under no circumstance will we "absorb" these labor expenses on a return with no exchange.

After 15 days and until 1 year after the date of receipt (Delivery or otherwise), parts and labor coverage continues with an $50 copay.  This means, if you require service we will cover ALL Trip charges, Hourly Rates, and Part Expenses**  after you pay the $50 Copay. 
Why the copay?  We've had customers abuse service requests in the past, calling out techs for little clicks and ticks, we absorbed Trip charge and labor expenses that equated to on average $185 per visit.  The $50 copay PER service request, tells us how serious the problem is with only a fractiona financial commitment on your part..

** We reserve the right to use used parts for cost efficiency purposes

"2 Year Warranty"
Upon receipt of the fitness machine you will have  100% Parts and Labor Cover through our 15 Day Guarantee. "15 Day Guarantee" means Fitness Parts Repair LLC DBA as Hydra Fitness Exchange is liable for any repairs or service (Including parts and labor) after the machine is received by you at our warehouse or after the delivery date.  For cost efficiency, we reserve the right to use used parts in the event we need to repair your machine up to the standard/condition that lead you to the original purchase.   If the item cannot be repaired or repaired at a reasonable cost we reserve the right to offer you a "like" product exchange.  A "like" machine will be a machine similar in quality and price.  If you decide to return the machine, for any reason, you will receive a full refund on the product, LESS ANY AND ALL LABOR EXPENSES  that relate to the original delivery and the pickup of the rejected item.  Under no circumstance will we "absorb" these labor expenses on a return with no exchange.

After 15 days and until 2 year after the date of receipt (Delivery or otherwise), parts and labor coverage continues with an $50 copay.  This means, if you require service we will cover ALL Trip charges, Hourly Rates, and Part Expenses**  after you pay the $50 Copay. 
Why the copay?  We've had customers abuse service requests in the past, calling out techs for little clicks and ticks, we absorbed Trip charge and labor expenses that equated to on average $185 per visit.  The $50 copay PER service request, tells us how serious the problem is with only a fractiona financial commitment on your part..

** We reserve the right to use used parts for cost efficiency purposes